Refund policy
Return & Refund Policy
Last updated: September 17, 2026
Order Cancellations
If you need to cancel an order, contact us at fourclaim@yahoo.com as soon as possible or submit issue through contact us page.
- After your order has shipped: It can no longer be cancelled. Once you receive it, you can return it under the policy below.
We recommend contacting us before filing a dispute with your bank or card issuer — cancellations and order questions are typically resolved faster through direct contact with us.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For goggles, this includes any protective lens film or seal — it must be intact and un removed. A removed lens film is treated as a sign of use, and the item will not be eligible for return. You'll also need the receipt or proof of purchase.
To start a return, contact us at fourclaim@yahoo.com or through the Contact Us page on our website. Returns must be sent to the following address:
145 Pine Haven Shores Rd, Unit A5297
Shelburne, VT 05482
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return or direct refund question at fourclaim@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, along with your order number and photos of the issue, so that we can evaluate it and make it right.
Depending on the nature of the issue, we may resolve it with a replacement, a return, or an immediate refund without requiring the item to be sent back, at our sole discretion.
Exceptions
Items received through a giveaway (no payment made) are not eligible for a cash refund. These items may not be exchanged for a different size/color (or returned for store credit.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return at, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 days have passed since we've approved your return, please contact us at fourclaim@yahoo.com.